Terms and Conditions
These Terms and Conditions govern the use of bauerbalkan.com and the terms on which Bauer/AH-TEAM d.o. (the “Salon”) provides services to users and clients.
By using our website, sending an enquiry, booking an appointment or using our services, you confirm that you have read these Terms and Conditions and accept them to the extent that they apply to the service concerned.
1. Salon details
Name: AH-TEAM d.o.o. Address: TC “DŽANANOVIĆ”, SUTEREN 72000 Zenica | BA Email: bauerbalkan.com Telephone: +387 (032) 240-111 Website: bauerbalkan.com
The Salon provides services including beauty services, aesthetic treatments, facial and body care, massages and similar services, in accordance with its registered business activities and applicable regulations.
2. Using the website
The website’s content is intended to inform users about our services, treatments, staff, prices, current offers and other matters relating to the Salon’s operations.
We aim to keep all information on the website accurate, complete and up to date. However, information, prices, treatment availability, appointments and promotional offers may change without prior notice.
Photographs, descriptions and other visual materials on the website may be illustrative and do not necessarily represent the exact result or experience every client will have.
3. Services
The Salon provides the services listed on the website and/or at its premises.
Certain treatments may have prerequisites, restrictions or contraindications. Before receiving particular services, clients may be required to provide information relevant to the safe and proper delivery of the treatment.
The Salon reserves the right to recommend postponing or to refuse a treatment for justified reasons relating to client safety, contraindications or other relevant circumstances.
4. Treatment information
Treatment information published on the website is provided for information purposes.
Results may vary from person to person and depend on many factors, including the client’s individual characteristics, skin or body condition, lifestyle, adherence to staff recommendations and other circumstances.
Information on the website does not constitute medical advice or replace an examination, diagnosis or recommendation from an appropriate healthcare professional where such an assessment is needed.
5. Prices
Service prices listed on the website are expressed in [KM/BAM] and apply to the services specified.
The Salon reserves the right to change its prices, range of services and promotional terms.
Price changes do not affect an already confirmed booking unless the client has been informed of different terms in advance and has expressly agreed to them.
The applicable service price is the price in effect when the service is provided, or the price previously confirmed for a booking made on agreed terms.
6. Booking appointments
Appointments can be booked by:
- telephone;
- email;
- contact form;
- social media;
- another communication channel made available by the Salon.
Sending an appointment request through the website does not necessarily mean that the appointment is automatically confirmed.
An appointment is considered booked when the Salon confirms it through an appropriate communication channel.
When booking, clients must provide the accurate and complete information needed to arrange the appointment.
7. Cancelling or changing appointments
We ask clients to change or cancel appointments as early as possible.
In the event of a late cancellation or failure to attend, the Salon may apply a fee in accordance with rules published in advance.
If the Salon has not specifically stated a fee for missed appointments or late cancellations, no such fee will automatically be charged.
The Salon reserves the right to restrict future bookings or require additional confirmation from clients who repeatedly fail to attend appointments.
8. Late arrival
We ask clients to arrive a few minutes early so their treatment can begin at the scheduled time.
If a client arrives late, the treatment may be shortened to avoid delaying subsequent clients.
In the event of a substantial delay, the Salon may determine that the treatment cannot be delivered to the appropriate standard and offer an alternative appointment.
9. Cancellation by the Salon
In exceptional circumstances, the Salon may cancel or reschedule a previously confirmed appointment.
Where possible, the client will be notified in good time and offered a suitable alternative appointment.
The Salon will not be liable for indirect loss arising from a change of appointment, unless applicable law provides otherwise.
10. Payment
Services are paid for using the methods available at the Salon, including:
- cash;
- card payment.
If advance payment or a deposit is required for a service, the client will be informed before the booking is confirmed.
The Salon issues an appropriate receipt for services provided, in accordance with applicable regulations.
11. Gift vouchers and promotional offers
If the Salon offers gift certificates, vouchers or promotional packages, specific terms may apply and will be stated when they are purchased or used.
Promotional prices and special offers apply for the stated period and under the specified conditions.
The Salon may limit the number of appointments or quantity of services available under a promotional offer.
12. Client responsibilities
Clients are responsible for providing accurate information that may be relevant to the safe delivery of a service.
In particular, Salon staff must be informed of circumstances relevant to a treatment, including known allergies, sensitivities, previous reactions to particular products or other relevant circumstances.
If a client withholds relevant information known to them, the Salon cannot be held responsible for consequences arising solely from that omission, to the extent permitted by applicable regulations.
13. Treatment results
The Salon cannot guarantee identical treatment results for every client.
Results depend on individual characteristics, the initial condition, the body’s response, aftercare and other factors beyond the Salon’s full control.
Within the scope of their competence, Salon staff will provide information and recommendations relevant to the chosen service.
14. Complaints and claims
If a client believes a service has not been provided in accordance with the agreed terms, they may submit a complaint to the Salon.
Complaints may be submitted by:
Email: bauerbalkan.com Telephone: +387 (032) 240-111
When submitting a complaint, we recommend including:
- your first name and surname;
- the date of the service;
- the name of the treatment/service;
- a description of the reason for the complaint;
- other information relevant to resolving the complaint.
The Salon will consider every justified complaint and act in accordance with applicable consumer protection regulations.
Consumer rights arising under applicable regulations cannot be restricted or excluded by these Terms and Conditions.
15. Personal data protection
When you use the website and our services, we may process certain personal data.
Detailed information about the data we collect, why we use it, how long we retain it and your rights is available in our Privacy Policy.
The use of cookies and similar technologies is governed by our Cookie Policy.
16. Contact form
Information submitted through the contact form is used to respond to the enquiry and communicate with the user, or for other clearly stated purposes.
Users are responsible for the accuracy of the information they submit through the contact form.
By submitting information through the contact form, users confirm that they have read about the processing of data described in our Privacy Policy.
17. Copyright
The website’s content, including text, photographs, graphics, logos, design and other materials, is protected by applicable copyright and related rights regulations, except where otherwise stated.
Unauthorised copying, distribution, modification, publication or other use of website content is prohibited without the Salon’s prior written consent, except as permitted by law.
18. Links to other websites
Our website may contain links to third-party websites or services.
The Salon is not responsible for the content, availability, security or privacy policies of third-party websites.
Use of those websites is subject to their own terms of use and privacy policies.
19. Changes to these Terms and Conditions
The Salon may amend these Terms and Conditions from time to time to reflect changes in its operations, services, technology or applicable regulations.
The new version will be published on this page with the date of the latest update.
Changes apply from the time of publication, unless otherwise stated.
20. Applicable law and dispute resolution
These Terms and Conditions are governed by the applicable regulations of Bosnia and Herzegovina and, depending on the Salon’s registered office and applicable regulations, the relevant regulations of the Federation of Bosnia and Herzegovina, Republika Srpska or the Brčko District of Bosnia and Herzegovina.
The Salon will endeavour to resolve any disputes with clients amicably.
Nothing in these Terms and Conditions restricts consumers’ rights under applicable regulations.
21. Contact
For questions about these Terms and Conditions, please contact us:
Address: TC “DŽANANOVIĆ”, SUTEREN 72000 Zenica | BA Email: bauerbalkan.com Telephone: +387 (032) 240-111
Last updated: 26 August 2026.