Cookies

This Cookie Policy explains how AH-TEAM d.o.o. (“we”, “us”, “our salon”) uses cookies and similar technologies on https://bauerbalkan.com (the “Website”).

When you use the Website, certain data about your device, your use of the Website and your interactions with its content may be processed. Depending on the type of cookie and its purpose, your consent may be required before it is placed on your device.

This Cookie Policy forms part of our Privacy Policy.

1. What are cookies?

Cookies are small text files that may be stored on your computer, mobile phone, tablet or other device when you visit a website.

Cookies allow a website to recognise a device, remember settings, ensure that particular features work correctly and, with the appropriate consent, collect information about how the website is used.

In addition to cookies, the Website may use similar technologies, such as pixels, scripts, local storage and other technologies that store or access information on a user’s device.

2. Who is responsible for processing data?

The organisation responsible for processing data through this Website is:

Name: AH-TEAM d.o.o. Address: TC "DŽANANOVIĆ", SUTEREN 72000 Zenica | BA Email: bauerbalkan.com Telephone: +387 (032) 240-111

Under the Law on Personal Data Protection of Bosnia and Herzegovina, Bauer may act as the data controller for processing activities it determines independently. The Law defines a controller as a natural or legal person that, alone or jointly with others, determines the purposes and means of processing personal data.

3. What types of cookies do we use?

Our Website may use the following categories of cookies:

3.1. Necessary cookies

These cookies are required for the Website and its essential features to work correctly.

Among other things, they may enable:

pages to load correctly;
Website security and protection;
contact forms to function;
certain technical settings to be remembered;
users’ cookie choices to be managed;
the prevention of misuse and automated requests.

Necessary cookies are not used to create user profiles for advertising purposes.

3.2. Functional cookies

Functional cookies allow the Website to remember certain user choices and provide an improved user experience.

For example, they may remember settings or features that a user activates.

These cookies are used only when needed and, where applicable, with the user’s consent.

3.3. Analytics cookies

Analytics cookies help us understand how visitors use the Website.

For example, they may help us understand:

how many users visit the Website;
which pages are visited most often;
how long users spend on particular pages;
how users reach the Website;
whether particular Website features work correctly.

Analytics cookies will not be activated before the user gives the appropriate consent, where that consent is required.

If we use Google Analytics or another analytics service, data may be processed by the relevant service provider in accordance with its privacy policy.

4. Google Tag Manager

We use Google Tag Manager (GTM), a Google service that allows us to manage and technically load various scripts and tags on the Website.

Google Tag Manager is not necessarily an analytics tool in itself, nor is it a specific type of cookie. Its purpose is to manage other tags, such as analytics, marketing or security tools.

Different services may therefore be loaded through Google Tag Manager, depending on the Website’s current configuration.

If a tag uses cookies or transfers data to a third party, that processing is subject to the relevant rules and consent settings.

Our Google Tag Manager implementation should be configured so that tags requiring consent are not activated before the user gives the appropriate consent.

Google provides a Consent Mode feature, which communicates the user’s consent choices to Google tags and allows their behaviour to be adjusted accordingly.

5. Google reCAPTCHA

We use Google reCAPTCHA on our Website to protect contact forms and other features from spam, automated requests and misuse.

reCAPTCHA uses behavioural and risk analysis technologies to distinguish legitimate users from automated requests.

Depending on the version and implementation, reCAPTCHA may use the _GRECAPTCHA cookie. Google states that this cookie is set when reCAPTCHA runs to carry out risk analysis.

When reCAPTCHA services are used, certain technical data may be sent to Google for security analysis.

Further information about how Google processes data is available in Google’s privacy policy.

6. Contact form

Our Website includes a contact form through which you can send us an enquiry.

When you use the contact form, we may collect information you enter, such as:

your first name and surname;
your email address;
your telephone number;
the content of your message;
other information you voluntarily include in your message.

This information is used primarily to:

respond to your enquiry;
provide the information you request;
communicate with you;
potentially arrange an appointment or provide a service;
protect the Website from misuse.

Data submitted through the contact form is not used for purposes unrelated to your enquiry unless an appropriate legal basis exists for that other purpose.

For further information about data processing through the contact form, please see our Privacy Policy.

7. What data may we collect when you use the Website?

Depending on how you use the Website and your cookie choices, we may process certain technical and other data, including:

your IP address;
device type;
operating system;
browser type and version;
browser language;
the date and time of access;
information about pages visited;
data about interactions with the Website;
the source through which you reached the Website;
cookie consent data;
technical data needed for security and misuse prevention;
information you voluntarily provide through the contact form.

We do not collect more data than is necessary for a particular processing purpose.

8. Legal basis for using cookies

For necessary cookies required for the Website to function, processing may be based on the need to ensure essential operation, security and the provision of a feature requested by the user.

For cookies and similar technologies that are not necessary for the Website’s essential operation, we request the user’s consent before activating them where applicable regulations require it.

Users may freely refuse optional cookie categories without losing basic access to the Website.

9. Managing your choices

On your first visit to the Website, you may see a consent banner informing you about the use of cookies.

The banner allows you to:

accept all cookies;
reject optional cookies;
select individual cookie categories;
change your settings later.

If a “Cookie settings” option is available on the Website, you can use it to change your settings at any time.

You can also configure your browser to reject or delete certain cookies. However, disabling some necessary cookies may affect the correct operation of parts of the Website.

10. How long do we retain cookies?

The retention period depends on the type of cookie.

Cookies may be:

Session cookies — deleted when you close your browser.
Persistent cookies — retained on your device for a specified period or until you delete them manually.

The exact retention period of individual cookies depends on their purpose, the service provider and the Website’s specific configuration.

11. Third-party cookies

Some Website features may use third-party services. Those services may set their own cookies or use similar technologies.

Depending on the Website’s configuration, third parties may include:

Google;
analytics service providers;
security service providers;
other technical or functional service providers.

When third-party services are used, data may be processed in accordance with their own privacy policies and terms of use.

12. International data transfers

Some service providers we use may process data outside Bosnia and Herzegovina.

If data is transferred to another country or an international organisation, the transfer is carried out in accordance with applicable personal data protection regulations and with appropriate safeguards where required.

13. Your rights

Under applicable personal data protection regulations, you may have the right to:

receive information about the processing of your personal data;
request access to your personal data;
request the correction of inaccurate data or completion of incomplete data;
request the erasure of data where the legal conditions are met;
request restriction of processing where the legal conditions are met;
object to processing in certain circumstances;
withdraw consent where processing is based on consent;
exercise other rights provided by the Law on Personal Data Protection of Bosnia and Herzegovina.

Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

To exercise your rights, you can contact us at:

Email: bauerbalkan@gmail.com Address: TC "DŽANANOVIĆ", SUTEREN 72000 Zenica | BA Telephone: +387 (032) 240-111

If you believe your personal data has been processed in breach of the regulations, you have the right to contact the competent supervisory authority — the Personal Data Protection Agency in Bosnia and Herzegovina. The Agency publishes current regulations and information about personal data protection on its website.

14. Changes to this Cookie Policy

We may amend this Cookie Policy from time to time to reflect changes to our services, the technologies we use or applicable regulations.

The new version of the Cookie Policy will be published on this page, with the date of the latest update.

We recommend checking this page periodically to stay informed of any changes.

15. Contact

For questions about the use of cookies, the processing of personal data or the exercise of your rights, please contact us:

Bauer TC "DŽANANOVIĆ", SUTEREN 72000 Zenica | BA Email: bauerbalkan@gmail.com Telephone: +387 (032) 240-111

Last updated: 26 August 2026.